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Request a callback to order your prescription - As a result of the current situation with Coronavirus the MOL is receiving a very high volume of calls. To save you from waiting they have introduced a call back system which you can request by sending an email to the Medicines Order Line inbox. To do this, follow the easy steps to below:
Email the MOL at ddccg.northMOLonlinerequests@nhs.net and ensure you include the following information:
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The name of your GP practice
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Your name AND date of birth
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Your contact telephone number
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Press send
Please note that no responses will be provided via email as the purpose of email is to request a call back only. The MOL expect to be able to call you back within 48 hours (excluding Saturdays and Sundays) but that may vary according to the volume of enquiries they are processing. They will attempt to call you back three times only. Please keep your phone with you at all times. It is also important to note that by providing the MOL with your email and details you are giving us permission to share your details with other NHS organisations who may also have to share your information so that we can complete your request. The CCG accepts no responsibility for the incoming transfer of information.